List of our Research Papers on the field.

Bianchi C., Bivona E. 2003. Managing Intellectual Capital through Interactive Learning Environments based on System Dynamics and Accounting Models – The Dynamic Intellectual Capital Scorecard, Paper presented: EURAM Conference, Milan (Italy), 3-5 April 2003

Bianchi C., Bivona E. 2005. Using System Dynamics ILEs to enhance Intellectual Capital policies in service businesses, Paper presented: 23rd International System Dynamics Conference in Boston, Massachusetts – July 17 – 21, 2005

Bivona E., Ceresia F. 2005. Designing long term oriented policies to build strong Manufacturer-Dealers relationships: a system dynamics approach, Paper presented: 23rd International System Dynamics Conference in Boston, Massachusetts – July 17 – 21, 2005

Bianchi C., Bivona E. 2005. Overcoming Myopic Behaviour in Intellectual Capital Investments in service businesses through Interactive Learning Environments, Paper presented: 1st EIASM WORKSHOP on “Visualising, Measuring, and Managing Intangibles and Intellectual Capital”

Bivona E., Ceresia F. 2006. Building long term manufacturer-retail store relationships through Strategic Human Resource Management policies: A System Dynamics Approach, Paper presented: Euram Conference, Oslo (Norway), 17-19 April 2006

Bivona E. 2006. Investigating how HR development policies in a Telecom Call-Center may affect company performance: a System Dynamics approach, Paper presented: The 24th International Conference of The System Dynamics Society – July 23 – 27, 2006 – Nijmegen, The Netherlands

Bivona E. 2008. Exploring Intellectual Capital Investments Policies in a Call Center through A ‘System Dynamics’ Resource Based View, Paper pubblicato: Portuguese Journal of ManageMent studies, vol. xiii, no. 3, 2008, p. 363-385