CED 4

2006

Investigating how HR development policies in a Telecom Call-Center may affect company performance: a System Dynamics approach

Autore: Enzo Bivona In the present economy a growing number of businesses, and in particular those operating in the service industry, are often able to be successful in the market arena on the basis of continuous investments in intangibles assets, rather than only in tangible resources. Tangible resources are those that are typically displayed on […]

Building long term manufacturer-retail store relationships through Strategic Human Resource Management policies

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Building long term manufacturer-retail store relationships through Strategic Human Resource Management policies: A System Dynamics Approach Autori: Enzo Bivona, Francesco Ceresia This paper is the result of a research project conducted by the authors with a manufacturer operating in the high-tech industry. It is based on the hypotheses that in order to successfully support retail […]

Note critiche e metodologiche sulla progettazione dei sistemi di programmazione e controllo nell’azienda “regione”

Note critiche e metodologiche sulla progettazione dei sistemi di programmazione e controllo nell’azienda “regione” – Riflessioni alla luce del caso “Regione Sicilia” This paper is focused on methodological and critical issues related to the design of planning and control (P&C) systems in Public Regional Governments. The thesis of the author is that the use of […]

Building “Dynamic” Balanced Scorecards To Enhance Strategy Design And Planning In Public Utilities

Building “Dynamic” Balanced Scorecards To Enhance Strategy Design And Planning In Public Utilities: Key-Findings from a Project in a City Water Company Increasing complexity and uncertainty of both business internal and external variables determines a growing need for prompt and accurate information. On this concern, in the last decade, there has been an increasing effort […]

Drivers and Dynamic Processes for SMEs Going Global

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Many, if not most, small-medium enterprises (SMEs) are subject to the impacts of and when they have to venture into the world-trade system, this adds another dimension of challenge to their already difficult environments. A recent project undertaken by Polish, Italian, Norwegian and UK collaborators examined eight case studies of disparate smaller companies with international […]

Unleashing growth potential in ‘stunted’ SMEs: insights from simulator experiments

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The literature recognises the phenomenon of ‘dwarf’ or ‘stunted’ small and micro firms (in Italian nanismo aziendale) and that they might represent potential lost opportunities for owners and the local economy. This paper describes the development of a simple ‘insight’ model to simulate the behaviour of such firms. The model replicates the basic no-growth, cyclical […]

Investigating Sustainable Strategies For Turning Round ‘Stunted Growth’ Businesses

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A distinctive group of small companies, and especially micro-firms, comprises those that have survived through many years, maybe many generations, providing their owners with acceptable returns and lifestyles, but have remained very small despite having significant growth potential – the ‘dwarf’ or ‘stunted’ small firm (in Italian nanismo aziendale). The ability of such firms to […]