2008
Exploring the relationships between tangible and intangible resources in a learning alliance dynamics
Exploring the relationships between tangible and intangible resources in a learning alliance dynamics: comment on the paper by Kapmeier Autore: Enzo Bivona Kapmeier (2008) focuses his research on common learning and firms’ opportunistic behaviour in learning alliances. A strategic alliance, as clearly stated by Gulati (1998: 293), is a voluntary arrangement between firms to exchange […]
Exploring Intellectual Capital Investments Policies in a Call Center through A ‘System Dynamics’ Resource Based View
Autore: Enzo Bivona This paper examines alternative Intellectual Capital (IC) investment policies in a dynamically complex system in order to explain differences in firm performance. The analysis is supported through the use of a System Dynamics (SD) simulation model. This paper is based on the hypothesis that in order to explain superior performance, it is […]
Enhancing strategy design and planning in public utilities through “dynamic” balanced scorecards: insights from a project in a city
In the last decade there has been an increasing effort to provide public utilities managers with planning and control tools, to take into account not only operational but also strategic issues. Among them are customer satisfaction, internal business process efficiency, business image, and bargaining power against other counterparts (e.g., the municipal administration). Often, however, such […]
