Human Resource
Exploring Intellectual Capital Investments Policies in a Call Center through A ‘System Dynamics’ Resource Based View
Autore: Enzo Bivona This paper examines alternative Intellectual Capital (IC) investment policies in a dynamically complex system in order to explain differences in firm performance. The analysis is supported through the use of a System Dynamics (SD) simulation model. This paper is based on the hypothesis that in order to explain superior performance, it is […]
Investigating how HR development policies in a Telecom Call-Center may affect company performance: a System Dynamics approach
Autore: Enzo Bivona In the present economy a growing number of businesses, and in particular those operating in the service industry, are often able to be successful in the market arena on the basis of continuous investments in intangibles assets, rather than only in tangible resources. Tangible resources are those that are typically displayed on […]
Overcoming Myopic Behaviour in Intellectual Capital Investments in service businesses through Interactive Learning Environments
Autori: Carmine Bianchi, Enzo Bivona Modelling knowledge in SD organisational interventions may become a puzzling task because of difficulties in achieving a common shared view among business key-actors about the impact of Intellectual Capital (IC) investments on future company performance. Such difficulties are not only related to the intangible nature of IC, but also to […]
Designing long term oriented policies to build strong Manufacturer-Dealers relationships
Designing long term oriented policies to build strong Manufacturer-Dealers relationships: a system dynamics approach Autori: Enzo Bivona, Francesco Ceresia In today’s economy all manufacturers need to pay attention on how to build strong and long-term relationships with their dealers’ chain. In fact, it has been demonstrated that short term policies aimed to provide dealers immediate […]
Using System Dynamics ILEs to enhance Intellectual Capital policies in service businesses
Autori: Carmine Bianchi, Enzo Bivona Knowledge is a primary strategic asset impacting on business growth. It significantly affects the accumulation of other strategic resources. It is in turn influenced by learning processes generated by the fulfilment of management routines aimed to exploit and coordinate different assets. Assessing knowledge is critical to support policy makers in […]
Managing Intellectual Capital through Interactive Learning Environments based on System Dynamics and Accounting Models
Managing Intellectual Capital through Interactive Learning Environments based on System Dynamics and Accounting Models – The Dynamic Intellectual Capital Scorecard Autori: Carmine Bianchi, Enzo Bivona This paper shows the potential impact of Interactive Learning Environments (ILEs) embodying System Dynamics (SD) and accounting models to support top management decisions in allocating business resources in a planning […]
