Public Administration
Enhancing strategy design and planning in public utilities through “dynamic” balanced scorecards: insights from a project in a city
In the last decade there has been an increasing effort to provide public utilities managers with planning and control tools, to take into account not only operational but also strategic issues. Among them are customer satisfaction, internal business process efficiency, business image, and bargaining power against other counterparts (e.g., the municipal administration). Often, however, such […]
Note critiche e metodologiche sulla progettazione dei sistemi di programmazione e controllo nell’azienda “regione”
Note critiche e metodologiche sulla progettazione dei sistemi di programmazione e controllo nell’azienda “regione” – Riflessioni alla luce del caso “Regione Sicilia” This paper is focused on methodological and critical issues related to the design of planning and control (P&C) systems in Public Regional Governments. The thesis of the author is that the use of […]
Building “Dynamic” Balanced Scorecards To Enhance Strategy Design And Planning In Public Utilities
Building “Dynamic” Balanced Scorecards To Enhance Strategy Design And Planning In Public Utilities: Key-Findings from a Project in a City Water Company Increasing complexity and uncertainty of both business internal and external variables determines a growing need for prompt and accurate information. On this concern, in the last decade, there has been an increasing effort […]
Evaluating Fleet and Maintenance Management Strategies through System Dynamics Model in a City Bus Company
The evolution of fleet maintenance and management policies highlights the growing importance of maintenance issues in both private and public companies. The need to improve maintenance performance requires an accurate evaluation of the trade-off between costs and benefits related to alternative fleet maintenance and management policies. However, the complexity of maintenance system makes this evaluation […]
